Warranty Registration
What's your name? *

Hey {{answer_40267593}}, nice to meet you.
What's your last name?

Contact Information

What is your phone number?

We won't call you unless you ask us to.
How would you prefer us to contact you?

Purchase informantion

A few questions about where and when you purchased your Vilano.
What is the model #, SKU or item name you purchased? *

If your unsure of the model number or name, please provide the web address you purchased from.
What is the serial number?

This is very important in case your bike is ever stolen. Law enforcement requires a serial number. We keep a record of this for you.

For bikes, the serial number is generally under the bottom bracket (place where the crank attaches). It may also be on the head tube (front of bike). For SUPs, it's the only number on the board.
Where did you purchase your item? *

Name of the store or website you purchased the item from.
When did you purchase your item? *

What is your order number?

The order number is almost always in your purchase confirmation email.
Please attach a copy of your original invoice.

While not required, this will assist us in validating your purchase and speed up processing of any claims.
Mailing Address

Street Address *

Street Address Line 2

City *

Postal / Zip Code *


Thank you for purchasing a Vilano product. We truly appreciate it!

We have many helpful videos in our customer resource center. If you need additional assistance you can reach us at (855) 438-2453 or via customercare@vilanobikes.com
Customer Resource Center
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